Refund policy
Made just for you
Every High School Gear item is printed when you order it. That's why we can't accept returns or exchanges for size, color, or change of mind. Please check the size guide on each product page before ordering.
If something isn't right
If your item arrives damaged, misprinted, defective, or isn't what you ordered, we'll do what we can to make it right. Email us at contact@highschoolgear.com within 14 days of delivery and include:
- Your order number
- A clear photo of the whole item
- A close-up photo of the problem
- A short description of what's wrong
If more than one item is affected, please also include one photo showing all of them together.
Please don't mail anything back unless we ask. Once we confirm the issue and determine a replacement is justified, we'll send a free replacement. If a replacement isn't possible, we'll issue a refund to your original payment method.
Lost packages
If your order hasn't arrived 30 days after your shipping confirmation email, email us within 7 days after that with your order number, and we'll look into it.
If tracking shows your package was delivered but you can't find it, check with neighbors and your local post office first. We're happy to help you file a claim with the carrier, but we can't guarantee a replacement for packages marked delivered.
Address issues
Please double-check your shipping address at checkout. If a package is returned or lost because of an incorrect or incomplete address, we can reship it once the reshipping cost is paid.
What isn't covered
- Ordering the wrong size or color
- Variations in print placement
- Sizing within 1 inch of the size guide
- Color differences between your screen and the printed item
- Normal wear, or damage from washing that doesn't follow the care label
Cancellations
Orders go into production quickly. We can cancel or change an order only if it hasn't started production. Email us as soon as possible and we'll do our best.