Need to return an item? Don't worry! Learn about our easy return process and find answers to frequently asked questions below.
What is the return policy?
You can return your merchandise to our warehouse up to 30 days from the item's ship date. Returns must be unworn/unused with original tags and labels.
Are there any exclusions to the return policy?
All items returned will be inspected upon arrival and will be declined for one of the following reasons:
- Return is outside of the return policy
- Item appears worn, washed or used
- Item is non-returnable (all trading cards, encapsulated, loose, or boxed - no exclusions, game used, vintage, customized and personalized items cannot be returned)
- Item is a gift card or gift certificate
- Sanitary lining has been removed from an undergarment
- Item was damaged after delivery
- Item is altered
- Item is returned with holes
- Item is stained (dirt, makeup, food, etc.)
- Item is returned without attached tags, manufacturer's tags and/or any accompanying materials that were originally included when the item was received
What happens if I return items after the 30 day return policy?
We will not accept your return, and your merchandise will be donated to a charity of our choice. A refund will not be credited to your account.
Can I return customized items?
No, customized items are final sale and cannot be returned.
Are there any fees associated with returns?
We'll deduct $9.99 from the credit you'll receive to cover return shipping costs when using our return label. If the return is our fault, we'll cover this charge. Original shipping charges are not included in the refunded price.
What if I want to return a gift I received?
We're glad to help with your gift return. Please contact us and provide the original order ID, email address, and the desired email for your e-gift certificate. We'll process the return and send you a return label.
Can I return my item for an e-gift card?
Yes, simply select the e-gift card option during the final step of our return process within the return's portal. By choosing this option, we'll waive the $9.99 return label fee.
How long does it take to process my return?
It can take up to 10 business days to receive and process your return. Once processed, it can take 2-7 business days for your refund to reflect on your account statement. You'll receive a confirmation email once completed.
What if I accidentally ship an item to you that was not purchased on your site?
WE ARE NOT RESPONSIBLE FOR THE ACCEPTANCE, SAFEKEEPING AND/ OR RETURN OF ANY ITEMS THAT YOU SHIP TO US IN ERROR (I.E., ITEMS THAT WERE NOT PURCHASED ON OUR SITE) ("ERRONEOUS RETURN"). If we nevertheless receive and accept an Erroneous Return, we may require, in our sole discretion, that you pay a reasonable processing and shipping fee in order to cover the costs of shipping the Erroneous Return ("Return Fee") back to you. Once received, we will use commercially reasonable efforts to notify you and hold the Erroneous Return for a reasonable period of time not to exceed 30 days. If we are unable to contact you or we do not receive payment of the Return Fee, if any, during that time, we may destroy the Erroneous Return or donate it to a charity of our choice.
Are there any items that cannot be returned?
Yes, trading cards (encapsulated, loose, or boxed), game-used, vintage, customized, and personalized items cannot be returned.
What are the conditions for returning items?
Returns must be in original condition, unworn/unused with original tags and labels. Items returned after 30 days will be donated to charity and not refunded.
How long does the return and refund process take?
It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement. Original shipping charges are not included in the refunded price.